Frequently Asked Questions (FAQ)

Last Updated: May 20, 2026

Ordering & Payment

Q: How can I place an order? A: Browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.

Q: What payment methods do you accept? A: We accept Credit/Debit Cards and Cash on Delivery (COD).

Q: Is my payment information secure? A: Yes. All payments are processed through secure third-party gateways. We do not store your full card details.

Delivery

Q: Do you deliver across Qatar? A: Yes, we deliver to all areas in Doha and the rest of Qatar.

Q: How long does delivery take? A: Most orders are delivered within 2–5 business days. Delivery time may vary depending on your location and stock availability.

Q: Can I track my order? A: Yes. Once your order is shipped, you will receive a tracking update via email or WhatsApp.

Q: Is there a delivery charge? A: Delivery fees (if any) will be clearly shown at checkout.

Returns & Refunds

Q: What is your return policy? A: You can return eligible items within 14 days of delivery if they are unused and in original condition. Please see our full Return & Refund Policy for details.

Q: How do I return an item? A: Contact us at info@tamima.majorgroup.qa or +974 7706 7234 with your order number.

Q: When will I receive my refund? A: Refunds are processed within 7–14 business days after we receive and inspect the returned item.

General Questions

Q: How can I contact customer service? A: You can reach us at:

• Email: info@tamima.majorgroup.qa
• Phone: +974 7706 7234

Q: Do you offer wholesale or bulk orders? A: Yes, please contact us for wholesale inquiries.

Q: I can’t find the product I’m looking for. Can you help? A: Absolutely! Send us an email with the product details and we will try our best to assist you.

Still have questions? Feel free to contact us directly. Our team is happy to help!